Privacy policy

Privacy Policy

The Good Mineral Privacy Policy: last updated on 03.09.21.

This Privacy Policy describes how The Good Mineral collects, handles and processes all personal information obtained from and about our customers. It also tells you how you can access, update and remove your personal data, and make specific choices as to how your data is used. By giving us your information or using The Good Mineral website, you agree to the terms of this policy.

What information do we collect from you directly?

The Good Mineral collects the information that you provide directly to us through placing an order, opening an account, joining our mailing list, contacting customer service, interacting with us on social media or through our website. The types of personal data we may collect directly from you include:

• Personal contact information - your name, email address, mailing address and phone number;
• Account information - any login information required to access your account;
• Billing information - credit card details and billing address;
• Other optional information - age, gender, testimonials, in order to receive customer support or participation in website activities.

What information can we collect from you indirectly?

The Good Mineral also collects information about you indirectly. These types of information include:

• The use of our website - orders purchased, products browsed or saved products;
• E-Gift Card - if you are given an E-Gift Card, we will have received your name and email address through the giver;
• Third-party social media services - depending on your social network settings, we can access information about you through the social network, particularly any interactions you may have with us over social media;
• Other unaffiliated third-parties - available public sources such as advertising networks and media monitoring companies;
• Location - through your IP address;
• Cookies, Web Beacons & Similar Technologies - responses to the emails we send (such as opens, unsubscribes), search terms used to access our website, URL’s that take customers to our website, marketing pixels, the device you used to access our website and your interaction with our website (such as date, time).

How do we use your information?

The Good Mineral uses your information to improve the way our company works and your experience with us. We do this by:

• Identifying when you visit our website, your usage and activities, in order to personalise your online experience,
• Creating and managing your personal account,
• Communicating with you, including responding to and completing your requests,
• Conducting research and analytics,
• Detecting, investigating and acting on security issues, 
• Ensuring the functionality and standard of our website,
• Supporting everyday business functions,
• Offering promotions and reward loyalty,
• Completing behavioural advertising through Shopify,
• Complying with our legal obligations.

How long will we keep your data for?

When you place an order with The Good Mineral, we will keep your personal information for our records until you ask us to delete it. If you wish to delete any personal information from our records, please contact care@thegoodmineral.com. 

Who do we share your information with?

We share your information:

• Within The Good Mineral - we may share parts of your information across departments in order to fulfil your requests or to meet our business needs;
• Our Service Providers - we may need to share aspects of your information to specific service providers that enable the best functioning of our company (such as delivering packages, processing payments, fulfilling all of your requests and complying with additional preferences, managing data, providing additional customer service, investigating unlawful activity, to take action regarding violations of our policies, protecting the rights, employees and property of The Good Mineral, to comply with our obligations, completing emails, the running of our website through Shopify (https://www.shopify.com/legal/privacy), conducting reviews and supporting all aspects of the business), following are the third-party service providers that help us in conducting the operations of our business:
1. ShipBob – it is a 3PL (third-party logistics) company, it is responsible for warehousing, packaging and shipping our products,
2. Shopify Payments & Klarna – they are responsible for collecting payments and issuing refunds to our customers,
3. Google Analytics – it is responsible for collecting non-personal user data and helps us in understanding how our website is being used and navigated, enabling us to optimise our website and subsequently the user experience,
4. Facebook, Instagram and Pinterest – these social media platforms act as sales channels, bringing in sales directly from these platforms by redirecting the customers to our website for making the purchase;
• Public Forums - if you decide to comment on any of our social media pages or click to ‘like’ our posts, the personal information available to the public will depend on your settings for that particular social media platform, and if you submit a review to be posted either onto our website or any other public forum, your name may be added to that post which will be publicly available to anyone researching The Good Mineral.
• Business Merger - If The Good Mineral is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will make reasonable efforts to provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.

Will we disclose your Personal Information?

The company may disclose the Personally-Identifying Information of the users (users that have made a purchase on our website) in the good faith that such an action is necessary;

• To comply with a legal obligation,
• To protect and defend the rights or property of The Good Mineral,
• To prevent or investigate possible wrongdoing in connection with the Service,
• To protect the personal safety of users of our products or the public,
• To protect against legal liability.

Children

We do not intentionally collect any personal information from children as our services are not intended for them. If you are a parent or guardian and believe that your child has provided us with personal information, please connect with care@thegoodmineral.com.  

What are your rights and choices?

It is very important that you are aware of your rights and choices when it comes to privacy and your personal information online. You can reduce the amount of personal information we can access through:

• Account - when you log into your personal account with The Good Mineral, you can view and/or change any information that has previously been saved and you are also able to deactivate your account by contacting care@thegoodmineral.com; 
• Email - if you do not wish to receive any promotional emails from us, there is an ‘unsubscribe’ option at the end of all promotional emails that we send, yet please keep in mind: we may still send non-promotional emails that include order confirmations or changes to any of our legal terms;
• Public Forums - if we wish to add any of your information to our website or social media platforms (such as reviews and ratings) we will always ask for your permission, however you can request that we remove any information from these public forums at any time, by contacting care@thegoodmineral.com; 
• Push Notifications - when visiting our website, we may send push notifications to your browser (such as reminders of what’s in your basket and any offers available to you). If you do not wish to receive these notifications, you can change the settings on your browser at any time.
• User Access Request - The users of this Website have well-defined rights when it comes to having access to their Personally-Identifying Information. By submitting a User Access Request, our Website shall provide the following information free of charge to the user;
1. What personal information pertaining to the user is being processed;
2. Why this information is being processed;
3. Who has access to this personal information about the user;
4. How this personal information is being used in automated decisions; and (or)
5. What processes are using this information?
6. A User Access Request will be completed within a time period of 30 days and will include a copy of their personal information. In event the user has any further questions regarding the use and the privacy of their Personally-Identifying Information; they can contact us at care@thegoodmineral.com

How secure is my Personal Information?

We take the security of your Personally-Identifying Information seriously and use reasonable electronic, personnel and physical measures to protect it from loss, theft, alteration or misuse. 

However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorised persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures. 

While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. Nevertheless, we are committed to ensuring the security of your Personal Information and may use passwords, encryption, firewalls, restricted employee access or other methods, in our discretion.

We will use appropriate security measures when destroying your Personal Information such as shredding documents or deleting electronically stored information, at our discretion.

Where will my Personal Information be stored? 

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside United States of America and choose to provide information to us, please note that we may transfer the information, including Personal Information, to United States of America and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Third-Party Websites: Our Website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. These third party links include social media like Facebook, Twitter, Pinterest, and other media websites like YouTube. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Will this policy change?

We may adapt our Privacy Policy from time to time. Whenever that happens, the updated policy will always be posted with the effective date at the very top. Please review our Privacy Policy regularly to keep up to date with our current personal data practices.

Do you live in California?

The California Consumer Privacy Act (CCPA) enables residents of California to request that businesses disclose what personal information they have collected, used, shared or “sold” about you, and why they have done so for the companies “business purposes” (as those terms are defined under California law). The categories of personal information we collect are: identifiers, commercial, financial, characteristics of protected classifications under state or federal law, internet or other electronic network activity, geolocation data, inferences and audio, electronic, visual or similar. The categories of potential recipients of this information are: payment processors, internet service providers, operating systems and platforms, technical maintenance, system security providers, other users, customer feedback platforms, advertising networks, social media networks, data analytics providers and marketing partners. For specific examples of the personal information we have collected from you and how we have used that information, please see ‘What information do we collect from you directly’, ‘What information do we collect from you indirectly’, ‘How do we use your information’ and ‘Who do we share your information with’ above.

Submit a Request - If you are a client of The Good Mineral and wish to submit a request to know more about the specific parts of your personal data that we have collected, used and/or shared, request to delete your personal information from our systems, opt out of certain uses of your information or not to be discriminated against for exercising your rights, please send your request to care@thegoodmineral.com. In order to process your request, we will need to verify your identity and confirm the request came from you. Please keep in mind that we may be required to retain certain information permitted by applicable law. If you request to delete, opt out or change certain aspects of your information, our services and products may no longer be available to you. If we receive your request from an authorised agent, we may ask for evidence that said agent has valid authority to exercise rights on your behalf. As ordered by CCPA, The Good Mineral will provide the requested information for the 12 month period preceding their request and the information will be given free of charge.

Notice of Financial Incentives - The Good Mineral may offer different types of financial incentives, such as discounts and exclusive offers through our mailing list. When you participate in our financial incentives, we collect personal identification information from you, such as your name and email address. Some incentives may require additional terms and conditions, but these will always be made clear when signing up. The value of your personal information to us is related to the value of the free or discounted products or services, and/or any other benefits that you gain from the incentive. You can opt into a financial incentive by following the relevant links, and you always have the option to opt out by contacting us at care@thegoodmineral.com.   

What is our DO-NOT-TRACK POLICY?

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. 

NOTE: The Good Mineral does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. 

Do you have further questions?

If you have any questions or concerns regarding our Privacy Policy, please contact care@thegoodmineral.com.