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Shipping & My Order

Can I update my order?

Please email care@thegoodmineral.com as soon as possible if you would like to change your order. Our teams work very hard to process orders quickly, but we’ll do everything we can to assist you with your request.

What if I receive the wrong product?

In the unlikely event that you have received a different product from the one you ordered, we are very sorry about that! Please contact care@thegoodmineral.com with your name and order number, and we’ll send out the correct product straight away. 

Where can I see my order history?

You can find all orders you have placed with us in your personal Account. If you checked out as a guest, you will have received a confirmation email detailing all individual orders.

How long does a refund take to process?

Once you have contacted care@thegoodmineral.com and we have received your products, refunds usually take up to 10 business days to appear on your credit card statement.

What are your delivery times?

We are currently offering standard shipping throughout the USA which means your order will take between 7-14 days to arrive. This may seem a while but due to the impact of COVID-19 on our fulfillment center—and on shipping carriers nationwide (especially USPS) —we anticipate orders taking longer than usual. Thank you for your patience and understanding during this time.

Do you ship worldwide?

The Good Mineral currently ships to all 50 states of the USA where our warehouse is based. We are working on creating bases in other countries in the near future. However, if you don’t live in the USA and can’t wait to try The Good Mineral, we can ship worldwide from our current warehouse with FEDEX. Please note; if you are ordering from outside the USA, your order will be posted as DDU (Delivered Duty Unpaid) which means you will be responsible for paying taxes and import duties once your products arrive.

Delivery can take up to 3 weeks.

Also consider ordering through Amazon.com

Is shipping free?

We offer free domestic shipping with orders over $75.

Shipping is not free for international orders.

When will my order ship?

Once your order is complete, it is immediately sent to be processed. If you order on a business day before 2pm EST, your order will likely be picked, packed and shipped that day. If you order after 2pm EST your order will be processed and shipped the following day or next business day.

Business days are Monday - Thursday, excluding U.S. federal holidays. Please note the potentially delayed shipping times stated above.

Our fulfilment centre and national carriers are all experiencing slight delays with fulfilling orders - you can expect your order to arrive between 7-14 days.

How can I track my order?

You will receive a tracking number once your order is on it’s way. This will be sent to the email address given when you placed your order. Your USPS tracking number may show that your order is in 'confirmed' status for up to 10 days as USPS wait to scan the items into their facility.

Product

How do I return my product?

Oh no - we’re sorry to hear that you didn’t love your purchase!

Our goal is to provide all our customers with makeup they love. If you don’t think it’s right for you, we want to fix it!

Please contact care@thegoodmineral.com with your order number to give us that chance.

How do I care for my brushes?

- Wash in warm soapy water swirling bristles around in your palm.

- Rinse thoroughly, gently squeezing the hairs as you rinse until no more foam.

- Allow to air dry naturally.

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