Your Fav Makeup Questions
What is sensitive skin?
What ingredients make sensitive skin worse?
How can I apply makeup to my reactive skin?
Dermatologist recommended makeup
Shipping & My Order
Can I update my order?
Please email email@example.com as soon as possible if you would like to change your order. Our teams work very hard to process orders quickly, but we’ll do everything we can to assist you with your request.
What if I receive the wrong product?
In the unlikely event that you have received a different product from the one you ordered, we are very sorry about that! Please contact firstname.lastname@example.org with your name and order number, and we’ll send out the correct product straight away.
Where can I see my order history?
You can find all orders you have placed with us in your personal Account. If you checked out as a guest, you will have received a confirmation email detailing all individual orders.
How long does a refund take to process?
Once you have contacted email@example.com and we have received your products, refunds usually take up to 10 business days to appear on your credit card statement.
What are your delivery times?
We are currently offering standard shipping throughout the USA which means your order should take between 3-10 business days to arrive. If there are shipping delays outside of our control, your order may take up to 15 business days to arrive.
Do you ship worldwide?
The Good Mineral currently ships to all 50 states of the USA where our warehouse is based. We are working on creating bases in other countries in the near future. However, if you don’t live in the USA and can’t wait to try The Good Mineral, we can ship worldwide from our current warehouse. Please note; if you are ordering from outside the USA, your order will be posted as DDU (Delivered Duty Unpaid) which means you will be responsible for paying taxes and import duties once your products arrive.
Delivery can take up to 3 weeks.
Also consider ordering through Amazon.com
Is shipping free?
We offer free domestic shipping with orders over $75.
Shipping is not free for international orders.
When will my order ship?
Once your order is complete, it is sent to our warehouse to be processed. If you order on a business day before 11am EST, your order will likely be picked, packed and shipped that day. If you order after 11am EST your order will be processed and shipped the following day or next business day. Business days are Monday - Friday, excluding U.S. federal holidays. Please note, during federal holidays, sale and peak times your order will take longer to be processed through our fulfilment centre.
How can I track my order?
You will receive a tracking number once your order is on it’s way. This will be sent to the email address given when you placed your order. Please note, some carriers can have delays on updating their tracking page.
How do I return my product?
Oh no - we’re sorry to hear that you didn’t love your purchase!
Our goal is to provide all our customers with makeup they love. If you don’t think it’s right for you, we want to fix it!
Please contact firstname.lastname@example.org with your order number to give us that chance.
How do I care for my brushes?
- Wash in warm soapy water swirling bristles around in your palm.
- Rinse thoroughly, gently squeezing the hairs as you rinse until no more foam.
- Allow to air dry naturally.
GOOD to know
Shop some of our most popular products and prepare to fall in love.